Problem:

IMA service won't start.

 

Symtons:

Event viewer event id's:

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Event Type: Error

Event Source: IMAService

Event Category: None

Event ID: 3615

Date: 5/20/2009

Time: 1:40:52 PM

User: N/A

Computer:

Description:

The server running MetaFrame Presentation Server failed to connect to the Data Store.  Error - IMA_RESULT_NETWORK_FAILURE An unknown failure occurred while connecting to the database.

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Event Type: Error Event Source: IMAService Event Category: None Event ID: 3609 Date: 5/20/2009 Time: 1:40:52 PM User: N/A Computer: Description: Failed to load plugin ImaPsSs.dll with error IMA_RESULT_DBCONNECT_FAILURE
______________________________________________________________________________________ Event Type: Error Event Source: IMAService Event Category: None Event ID: 3609 Date: 5/20/2009 Time: 1:40:52 PM User: N/A Computer: Description: Failed to load plugin ImaRuntimeSS.dll with error IMA_RESULT_DBCONNECT_FAILURE
______________________________________________________________________________________ Event Type: Error Event Source: IMAService Event Category: None Event ID: 3601 Date: 5/20/2009 Time: 1:40:52 PM User: N/A Computer: Description: Failed to load initial plugins with error IMA_RESULT_DBCONNECT_FAILURE
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Event Type: Information Event Source: Service Control Manager Event Category: None Event ID: 7036 Date: 5/20/2009 Time: 1:40:52 PM User: N/A Computer: Description: The Independent Management Architecture service entered the stopped state. ______________________________________________________________________________________
Event Type: Error Event Source: Service Control Manager Event Category: None Event ID: 7024 Date: 5/20/2009 Time: 1:40:52 PM User: N/A Computer: Description: The Independent Management Architecture service terminated with service-specific error 2147876886 (0x80060016).

 

Cause: Cannot connect to the database using the given credentials. Something corrupted the dsn file or the file cannot be found. 

 

Solution: Reconfigure the database connection using the following command:

 

Dsmaint config /user:SQLusername /pwd:SQLpassword /dsn:"c:\program files\citrix\independent management architecture\yourdsnfile.dsn"

 

Also make sure that the registry is pointing to the correct file: ([HKEY_LOCAL_MACHINE\SOFTWARE\Citrix\IMA] "DataSourceName"="K:\\Program Files\\Citrix\\Independent Management Architecture\\MF20.dsn")