errors in farm reporter | Gourami: Citrix tooling and consultancy

In Farm settings, isolation environments and policies i get the errors as below. If i click continue, it hangs the application, so my only option is to quit out. I have only just purchased and installed the product and any help would be appreciated.

Farm reporter errors

Farm settings

Error HRESULT E_FAIL has been returned from a call to a COM component

See the end of this message for details on invoking just-in-time (JIT) debugging instead of this dialog box. ************** Exception Text **************System.Runtime.InteropServices.COMException (0x80004005): Error HRESULT E_FAIL has been returned from a call to a COM component. at MetaFrameCOM.MetaFrameFarmClass.get_AIERoot() at Farm_Reporter.Form1.FarmSettings() at Farm_Reporter.Form1.Button2_Click(Object sender, EventArgs e) at System.Windows.Forms.Control.OnClick(EventArgs e) at System.Windows.Forms.Button.OnClick(EventArgs e) at System.Windows.Forms.Button.OnMouseUp(MouseEventArgs mevent) at System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks) at System.Windows.Forms.Control.WndProc(Message& m) at System.Windows.Forms.ButtonBase.WndProc(Message& m) at System.Windows.Forms.Button.WndProc(Message& m) at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m) at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m) at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam) ************** Loaded Assemblies **************mscorlib Assembly Version: 2.0.0.0 Win32 Version: 2.0.50727.832 (QFE.050727-8300) CodeBase: file:///M:/WINDOWS/Microsoft.NET/Framework/v2.0.50727/mscorlib.dll----------------------------------------Farm Reporter Assembly Version: 4.0.1.4 Win32 Version: 4.0.1.4 CodeBase: file:///M:/Program%20Files/Gourami/FASe/farm%20reporter.exe----------------------------------------System Assembly Version: 2.0.0.0 Win32 Version: 2.0.50727.832 (QFE.050727-8300) CodeBase: file:///M:/WINDOWS/assembly/GAC_MSIL/System/2.0.0.0__b77a5c561934e089/System.dll----------------------------------------zip Assembly Version: 0.0.0.0 Win32 Version: 0.0.0.0 CodeBase: file:///M:/Program%20Files/Gourami/FASe/zip.DLL----------------------------------------Farm Reporter Assembly Version: 4.0.1.4 Win32 Version: 4.0.1.4 CodeBase: file:///M:/Program%20Files/Gourami/FASe/farm%20reporter.exe----------------------------------------Microsoft.VisualBasic Assembly Version: 8.0.0.0 Win32 Version: 8.0.50727.42 (RTM.050727-4200) CodeBase: file:///M:/WINDOWS/assembly/GAC_MSIL/Microsoft.VisualBasic/8.0.0.0__b03f5f7f11d50a3a/Microsoft.VisualBasic.dll----------------------------------------System.Windows.Forms Assembly Version: 2.0.0.0 Win32 Version: 2.0.50727.832 (QFE.050727-8300) CodeBase: file:///M:/WINDOWS/assembly/GAC_MSIL/System.Windows.Forms/2.0.0.0__b77a5c561934e089/System.Windows.Forms.dll----------------------------------------System.Drawing Assembly Version: 2.0.0.0 Win32 Version: 2.0.50727.832 (QFE.050727-8300) CodeBase: file:///M:/WINDOWS/assembly/GAC_MSIL/System.Drawing/2.0.0.0__b03f5f7f11d50a3a/System.Drawing.dll----------------------------------------System.Runtime.Remoting Assembly Version: 2.0.0.0 Win32 Version: 2.0.50727.832 (QFE.050727-8300) CodeBase: file:///M:/WINDOWS/assembly/GAC_MSIL/System.Runtime.Remoting/2.0.0.0__b77a5c561934e089/System.Runtime.Remoting.dll----------------------------------------System.Configuration Assembly Version: 2.0.0.0 Win32 Version: 2.0.50727.832 (QFE.050727-8300) CodeBase: file:///M:/WINDOWS/assembly/GAC_MSIL/System.Configuration/2.0.0.0__b03f5f7f11d50a3a/System.Configuration.dll----------------------------------------System.Xml Assembly Version: 2.0.0.0 Win32 Version: 2.0.50727.832 (QFE.050727-8300) CodeBase: file:///M:/WINDOWS/assembly/GAC_MSIL/System.Xml/2.0.0.0__b77a5c561934e089/System.Xml.dll----------------------------------------Gourami Tools Assembly Version: 1.0.0.0 Win32 Version: 4.0.1.4 CodeBase: file:///M:/Program%20Files/Gourami/FASe/farm%20reporter.exe----------------------------------------System.Web Assembly Version: 2.0.0.0 Win32 Version: 2.0.50727.832 (QFE.050727-8300) CodeBase: file:///M:/WINDOWS/assembly/GAC_32/System.Web/2.0.0.0__b03f5f7f11d50a3a/System.Web.dll----------------------------------------Interop.MetaFrameCOM Assembly Version: 4.0.0.0 Win32 Version: 4.0.1.4 CodeBase: file:///M:/Program%20Files/Gourami/FASe/farm%20reporter.exe----------------------------------------CustomMarshalers Assembly Version: 2.0.0.0 Win32 Version: 2.0.50727.42 (RTM.050727-4200) CodeBase: file:///M:/WINDOWS/assembly/GAC_32/CustomMarshalers/2.0.0.0__b03f5f7f11d50a3a/CustomMarshalers.dll---------------------------------------- ************** JIT Debugging **************To enable just-in-time (JIT) debugging, the .config file for thisapplication or computer (machine.config) must have thejitDebugging value set in the system.windows.forms section.The application must also be compiled with debuggingenabled. For example: <configuration> <system.windows.forms jitDebugging="true" /></configuration> When JIT debugging is enabled, any unhandled exceptionwill be sent to the JIT debugger registered on the computerrather than be handled by this dialog box.

Isolation Environments

Error HRESULT E_FAIL has been returned from a call to a COM component

See the end of this message for details on invoking just-in-time (JIT) debugging instead of this dialog box. ************** Exception Text **************System.Runtime.InteropServices.COMException (0x80004005): Error HRESULT E_FAIL has been returned from a call to a COM component. at MetaFrameCOM.MetaFrameFarmClass.get_AIERoot() at Farm_Reporter.Form1.IsolationEnvironment() at Farm_Reporter.Form1.Button2_Click(Object sender, EventArgs e) at System.Windows.Forms.Control.OnClick(EventArgs e) at System.Windows.Forms.Button.OnClick(EventArgs e) at System.Windows.Forms.Button.OnMouseUp(MouseEventArgs mevent) at System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks) at System.Windows.Forms.Control.WndProc(Message& m) at System.Windows.Forms.ButtonBase.WndProc(Message& m) at System.Windows.Forms.Button.WndProc(Message& m) at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m) at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m) at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam) ************** Loaded Assemblies **************mscorlib Assembly Version: 2.0.0.0 Win32 Version: 2.0.50727.832 (QFE.050727-8300) CodeBase: file:///M:/WINDOWS/Microsoft.NET/Framework/v2.0.50727/mscorlib.dll----------------------------------------Farm Reporter Assembly Version: 4.0.1.4 Win32 Version: 4.0.1.4 CodeBase: file:///M:/Program%20Files/Gourami/FASe/farm%20reporter.exe----------------------------------------System Assembly Version: 2.0.0.0 Win32 Version: 2.0.50727.832 (QFE.050727-8300) CodeBase: file:///M:/WINDOWS/assembly/GAC_MSIL/System/2.0.0.0__b77a5c561934e089/System.dll----------------------------------------zip Assembly Version: 0.0.0.0 Win32 Version: 0.0.0.0 CodeBase: file:///M:/Program%20Files/Gourami/FASe/zip.DLL----------------------------------------Farm Reporter Assembly Version: 4.0.1.4 Win32 Version: 4.0.1.4 CodeBase: file:///M:/Program%20Files/Gourami/FASe/farm%20reporter.exe----------------------------------------Microsoft.VisualBasic Assembly Version: 8.0.0.0 Win32 Version: 8.0.50727.42 (RTM.050727-4200) CodeBase: file:///M:/WINDOWS/assembly/GAC_MSIL/Microsoft.VisualBasic/8.0.0.0__b03f5f7f11d50a3a/Microsoft.VisualBasic.dll----------------------------------------System.Windows.Forms Assembly Version: 2.0.0.0 Win32 Version: 2.0.50727.832 (QFE.050727-8300) CodeBase: file:///M:/WINDOWS/assembly/GAC_MSIL/System.Windows.Forms/2.0.0.0__b77a5c561934e089/System.Windows.Forms.dll----------------------------------------System.Drawing Assembly Version: 2.0.0.0 Win32 Version: 2.0.50727.832 (QFE.050727-8300) CodeBase: file:///M:/WINDOWS/assembly/GAC_MSIL/System.Drawing/2.0.0.0__b03f5f7f11d50a3a/System.Drawing.dll----------------------------------------System.Runtime.Remoting Assembly Version: 2.0.0.0 Win32 Version: 2.0.50727.832 (QFE.050727-8300) CodeBase: file:///M:/WINDOWS/assembly/GAC_MSIL/System.Runtime.Remoting/2.0.0.0__b77a5c561934e089/System.Runtime.Remoting.dll----------------------------------------System.Configuration Assembly Version: 2.0.0.0 Win32 Version: 2.0.50727.832 (QFE.050727-8300) CodeBase: file:///M:/WINDOWS/assembly/GAC_MSIL/System.Configuration/2.0.0.0__b03f5f7f11d50a3a/System.Configuration.dll----------------------------------------System.Xml Assembly Version: 2.0.0.0 Win32 Version: 2.0.50727.832 (QFE.050727-8300) CodeBase: file:///M:/WINDOWS/assembly/GAC_MSIL/System.Xml/2.0.0.0__b77a5c561934e089/System.Xml.dll----------------------------------------Gourami Tools Assembly Version: 1.0.0.0 Win32 Version: 4.0.1.4 CodeBase: file:///M:/Program%20Files/Gourami/FASe/farm%20reporter.exe----------------------------------------System.Web Assembly Version: 2.0.0.0 Win32 Version: 2.0.50727.832 (QFE.050727-8300) CodeBase: file:///M:/WINDOWS/assembly/GAC_32/System.Web/2.0.0.0__b03f5f7f11d50a3a/System.Web.dll----------------------------------------Interop.MetaFrameCOM Assembly Version: 4.0.0.0 Win32 Version: 4.0.1.4 CodeBase: file:///M:/Program%20Files/Gourami/FASe/farm%20reporter.exe----------------------------------------CustomMarshalers Assembly Version: 2.0.0.0 Win32 Version: 2.0.50727.42 (RTM.050727-4200) CodeBase: file:///M:/WINDOWS/assembly/GAC_32/CustomMarshalers/2.0.0.0__b03f5f7f11d50a3a/CustomMarshalers.dll---------------------------------------- ************** JIT Debugging **************To enable just-in-time (JIT) debugging, the .config file for thisapplication or computer (machine.config) must have thejitDebugging value set in the system.windows.forms section.The application must also be compiled with debuggingenabled. For example: <configuration> <system.windows.forms jitDebugging="true" /></configuration> When JIT debugging is enabled, any unhandled exceptionwill be sent to the JIT debugger registered on the computerrather than be handled by this dialog box.

Policies

Unhandled exception

Unable to cast COM object of type ‘System__ComObject’ to interface ‘MetaFrameCOM.IMetaFramePolicy5’

See the end of this message for details on invoking just-in-time (JIT) debugging instead of this dialog box. ************** Exception Text **************System.InvalidCastException: Unable to cast COM object of type 'System.__ComObject' to interface type 'MetaFrameCOM.IMetaFramePolicy5'. This operation failed because the QueryInterface call on the COM component for the interface with IID '{ED62F636-63C2-11D4-94D8-00C04FB0F326}' failed due to the following error: No such interface supported (Exception from HRESULT: 0x80004002 (E_NOINTERFACE)). at Farm_Reporter.Form1.Policies() at Farm_Reporter.Form1.Button2_Click(Object sender, EventArgs e) at System.Windows.Forms.Control.OnClick(EventArgs e) at System.Windows.Forms.Button.OnClick(EventArgs e) at System.Windows.Forms.Button.OnMouseUp(MouseEventArgs mevent) at System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks) at System.Windows.Forms.Control.WndProc(Message& m) at System.Windows.Forms.ButtonBase.WndProc(Message& m) at System.Windows.Forms.Button.WndProc(Message& m) at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m) at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m) at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam) ************** Loaded Assemblies **************mscorlib Assembly Version: 2.0.0.0 Win32 Version: 2.0.50727.832 (QFE.050727-8300) CodeBase: file:///M:/WINDOWS/Microsoft.NET/Framework/v2.0.50727/mscorlib.dll----------------------------------------Farm Reporter Assembly Version: 4.0.1.4 Win32 Version: 4.0.1.4 CodeBase: file:///M:/Program%20Files/Gourami/FASe/farm%20reporter.exe----------------------------------------System Assembly Version: 2.0.0.0 Win32 Version: 2.0.50727.832 (QFE.050727-8300) CodeBase: file:///M:/WINDOWS/assembly/GAC_MSIL/System/2.0.0.0__b77a5c561934e089/System.dll----------------------------------------zip Assembly Version: 0.0.0.0 Win32 Version: 0.0.0.0 CodeBase: file:///M:/Program%20Files/Gourami/FASe/zip.DLL----------------------------------------Farm Reporter Assembly Version: 4.0.1.4 Win32 Version: 4.0.1.4 CodeBase: file:///M:/Program%20Files/Gourami/FASe/farm%20reporter.exe----------------------------------------Microsoft.VisualBasic Assembly Version: 8.0.0.0 Win32 Version: 8.0.50727.42 (RTM.050727-4200) CodeBase: file:///M:/WINDOWS/assembly/GAC_MSIL/Microsoft.VisualBasic/8.0.0.0__b03f5f7f11d50a3a/Microsoft.VisualBasic.dll----------------------------------------System.Windows.Forms Assembly Version: 2.0.0.0 Win32 Version: 2.0.50727.832 (QFE.050727-8300) CodeBase: file:///M:/WINDOWS/assembly/GAC_MSIL/System.Windows.Forms/2.0.0.0__b77a5c561934e089/System.Windows.Forms.dll----------------------------------------System.Drawing Assembly Version: 2.0.0.0 Win32 Version: 2.0.50727.832 (QFE.050727-8300) CodeBase: file:///M:/WINDOWS/assembly/GAC_MSIL/System.Drawing/2.0.0.0__b03f5f7f11d50a3a/System.Drawing.dll----------------------------------------System.Runtime.Remoting Assembly Version: 2.0.0.0 Win32 Version: 2.0.50727.832 (QFE.050727-8300) CodeBase: file:///M:/WINDOWS/assembly/GAC_MSIL/System.Runtime.Remoting/2.0.0.0__b77a5c561934e089/System.Runtime.Remoting.dll----------------------------------------System.Configuration Assembly Version: 2.0.0.0 Win32 Version: 2.0.50727.832 (QFE.050727-8300) CodeBase: file:///M:/WINDOWS/assembly/GAC_MSIL/System.Configuration/2.0.0.0__b03f5f7f11d50a3a/System.Configuration.dll----------------------------------------System.Xml Assembly Version: 2.0.0.0 Win32 Version: 2.0.50727.832 (QFE.050727-8300) CodeBase: file:///M:/WINDOWS/assembly/GAC_MSIL/System.Xml/2.0.0.0__b77a5c561934e089/System.Xml.dll----------------------------------------Gourami Tools Assembly Version: 1.0.0.0 Win32 Version: 4.0.1.4 CodeBase: file:///M:/Program%20Files/Gourami/FASe/farm%20reporter.exe----------------------------------------System.Web Assembly Version: 2.0.0.0 Win32 Version: 2.0.50727.832 (QFE.050727-8300) CodeBase: file:///M:/WINDOWS/assembly/GAC_32/System.Web/2.0.0.0__b03f5f7f11d50a3a/System.Web.dll----------------------------------------Interop.MetaFrameCOM Assembly Version: 4.0.0.0 Win32 Version: 4.0.1.4 CodeBase: file:///M:/Program%20Files/Gourami/FASe/farm%20reporter.exe----------------------------------------CustomMarshalers Assembly Version: 2.0.0.0 Win32 Version: 2.0.50727.42 (RTM.050727-4200) CodeBase: file:///M:/WINDOWS/assembly/GAC_32/CustomMarshalers/2.0.0.0__b03f5f7f11d50a3a/CustomMarshalers.dll---------------------------------------- ************** JIT Debugging **************To enable just-in-time (JIT) debugging, the .config file for thisapplication or computer (machine.config) must have thejitDebugging value set in the system.windows.forms section.The application must also be compiled with debuggingenabled. For example: <configuration> <system.windows.forms jitDebugging="true" /></configuration> When JIT debugging is enabled, any unhandled exceptionwill be sent to the JIT debugger registered on the computerrather than be handled by this dialog box.

20 November, 2008 - 13:59

Gourami Support

Joined: 06.02.2008

Dear CH_System,

Thank you for adressing this, we will have a look at this at once...

Is you current farm, the result of a migration?

Can you run a dscheck? And paste the outcome in here?

What patch level do you have installed? What edition of presentation server do you have installed.

Also can you please include the log file (my documents).

Kind regards,

20 November, 2008 - 14:32

CH_Systems

Joined: 20.11.2008

Gourami Support wrote:

Is you current farm, the result of a migration? [/qiuote]

no is an existing farm built from scratch a couple of years back. No migration involved.

Quote:

Because it is an access database for the data store, dscheck can only run on the data store server and i installed Fase on another server in the farm that is our general test server as we avoid installing test applications where possible. Would this be an issue requiring fase to be installed on the data store?

It is 4.0 ADV with hotfix PSE400W2K3R03

is there an email address i can send this to as it is fairly long?

20 November, 2008 - 15:19

No, it should not matter what kind of datastore you have! And you should be able to run FASe from every presentation server. You should still cun DScheck to see the datastore is fine... dscheck comes with Citrix, and has nothing to do with FASe.

You version of presentation server does not support isolation environments. Only Citrix Presentation Server 4.0 Enterprise Edition supports isolation environments! (http://support.citrix.com/article/CTX106800)

It's still strange the program crashes, it should properly detect your edition and skip the IE.

Can you please mail the log file to support 4t gourami d0t eu?!

21 November, 2008 - 13:46

We have recieved the log file, we are looking into that.

Meanwhile, can you still check the datastore? http://support.citrix.com/article/CTX107800

25 November, 2008 - 12:53

On the data store server for dscheck we get as per http://support.citrix.com/article/CTX113047 as it is advanced citrix PS4.

On the rest of the servers we get

"Unable to initialize Data Store connection. This server must have a direct
connection to the data store. Application terminated. (Result: 0x80000001)" which is as per http://www.brianmadden.com/forums/t/7880.aspx in that we have an access database. We support serveral other citrix networks set with access database on ps4 and all give exactly the same message on the non data store server.

Both seem to be errors 'by design' based on the version and the network is working fine.

If Fase needs to be installed on the data store server to make it work properly, then we can move it to there, it's not a problem.

Any joy with the log file???

25 November, 2008 - 16:29

and if you do one of the following:

dscheck /full folders

dscheck /full groups

dscheck /full servers

does it find anny errors?

25 November, 2008 - 18:22

No errors on the data store itself, but get the

"Unable to initialize Data Store connection. This server must have a direct
connection to the data store. Application terminated. (Result: 0x80000001)" as above on all the other servers and is the same on another working farm as well on an access database.

25 November, 2008 - 19:46

Update;

We have adressed the AIE problems, now when you start Farm Reporter, it detects the current edition of XenApp/PS. If it's not Enterprise/Platinum, then all AIE options are not scanned. Which causes your first two errors. The new version of fase will be released soon.

About the 3rd error, MFcom has trouble casting a policy object. It should be registered in your registry, can you check that?

Open regedit, open this key; HKEY_CLASSES_ROOT\MetaFrameCOM.MetaFramePolicy\CLSID, and paste the default value in here.

Can you also do that for:

HKEY_CLASSES_ROOT\MetaFrameCOM.MetaFramePolicy.4\CLSID

Normally this would have to be: {ED62F636-63C2-11D4-94D8-00C04FB0F326} but since mfcom is unable to cast this type, we wanna know these value's on your server.

2 December, 2008 - 12:19

the registry value is {ED62F537-63C2-11D4-94D8-00C04FB0F326}

3 December, 2008 - 13:02

#10

Very strange, and the other one?

3 February, 2009 - 22:26

#11

jassme

(not verified,
IP: 15.195.201.87)

I am also getting the same error on policies. The registry values are showing correctly also

All other modules function correctly

6 February, 2009 - 15:52

#12

All other programs do run, except these two? , can you also answer the question above completely?, (this one: Submitted by Gourami Support on 25 November, 2008 - 18:46. )

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